We know, we know...nobody's favourite part of self-care is reading policies. But just like exfoliating before your sugar sesh - it's necessary to keep things smooth. Here's the fine print...
To keep things smooth and stress-free for everyone, please take note of our booking policies:
Cancellations + Rescheduling
A minimum of 24 hours notice is required for all cancellations or rescheduling. Appointments cancelled or rescheduled with less than 24 hours' notice will be subject to a 50% service fee (charged to your card on file or due before your next booking)
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Service Changes at the Appointment
If you arrive and decide to remove or reduce a service, this will be treated as a late cancellation for that portion of the booking (since that time has been reserved specifically for you). Adding services is always welcome if time allows - please ask at the start of your appointment.
No Shows
A "no-show" (not showing up for your appointment without notice) will result in 100% of the service cost being charged. After one no-show, there may be a prepayment for future bookings.
Late Arrivals
A 10-minute grace period is given. Beyond this, your service may need to be shortened or rescheduled, and your full service fee will still apply.
Sugar Riot is a safe, inclusive, judgement-free zone. Please arrive clean, respectful and ready to riot against razor burn.
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